Shipping policy
Delivery Information
At My Child’s Room, we want receiving your new bed, headboard or mattress to be as straightforward as possible. Below you'll find information about our delivery areas, estimated lead times, delivery services and what to expect when your order is ready.
Free Mainland UK Delivery
We offer FREE standard delivery to most mainland UK addresses.
Due to additional courier costs, a £100 delivery surcharge applies to the following postcode areas:
AB, DD, KY, FK, PA, PH, KW, IV, EX, TR, TD, TQ, PL, CT, SA, SY, LD and LL.
If you're unsure whether a delivery surcharge applies to your address, please contact our team before placing your order.
Areas We Don't Currently Deliver To
At present, we do not deliver to Northern Ireland or the Republic of Ireland.
If your address falls outside our available delivery area, you may be unable to complete your order at checkout.
How Long Does Delivery Take?
As many of our products are made to order, delivery times vary depending on the type of product you choose.
Our current estimated delivery times are:
Beds — 30–40 working days
Our made-to-order beds, including divan, ottoman and bespoke designs, are usually delivered within 30–40 working days.
Headboards — approximately 25 working days
Made-to-order headboards are usually delivered within approximately 20 working days.
Mattresses — 7–14 working days
Mattresses are usually delivered within 7–14 working days.
A different lead time may occasionally be shown on an individual product page. Where this is the case, please refer to the delivery information shown for that particular product.
Working days are Monday to Friday and exclude weekends, UK public holidays and our annual Christmas and New Year closure.
Because many of our beds and headboards are made specifically to order, these lead times are estimates rather than guaranteed delivery dates.
When Your Order Is Ready
Once your order is ready for dispatch, we'll contact you with your delivery information.
Where available, we'll provide tracking or delivery details so you know when to expect your order.
Please make sure the telephone number, email address and delivery address provided with your order are correct. We or our delivery partners may need to contact you regarding your delivery.
Delivery Days
Standard deliveries normally take place Monday to Friday.
If you require a weekend delivery, please contact our team. Weekend delivery may be available depending on your location and the delivery service being used, and additional charges may apply.
Delivery Service Options
We offer a choice of delivery services on eligible beds and furniture so you can select the level of assistance you need.
The delivery services available for your chosen product, together with any applicable charges, are displayed on the individual product page before you add the item to your basket.
Ground Floor 2-Man Delivery
Our standard bed delivery service includes a 2-man delivery team and is free to most mainland UK addresses, subject to the postcode surcharges detailed above.
Your order will be delivered to a suitable ground-floor location at the delivery address.
This service does not include delivery to an upstairs room or assembly unless an upgraded service has been selected.
2-Man Room of Choice Delivery
If you would like additional assistance, you can select our 2-Man Room of Choice Delivery service on eligible products.
The delivery team will bring your order into your home and take it to your chosen room, including an upstairs bedroom where safe and reasonable access is available.
This service is particularly useful for large beds, divan bases, ottoman beds and headboards.
Room of Choice Delivery does not include assembly or installation unless the Room of Choice Delivery & Installation option has been selected.
2-Man Room of Choice Delivery & Installation
For customers who would like us to take care of setting up their new bed, we offer 2-Man Room of Choice Delivery & Installation on eligible products.
The delivery team will take the furniture to your chosen room and assemble/install the products covered by the service, subject to safe access and sufficient space being available.
Please make sure the room is clear and ready for installation before the delivery team arrives.
The current charge for this service is displayed on the relevant product page when selecting your delivery option.
Preparing for Your Delivery
Beds, headboards and bedroom furniture can be large and bulky. It is the customer's responsibility to make sure there is sufficient and safe access for the items ordered.
Before ordering, we strongly recommend checking:
- Entrance and doorway widths
- Hallways and corridors
- Staircases and landings
- Tight corners and turns
- Lift dimensions where applicable
- Bedroom doorways
- Ceiling heights where relevant
- The available space within the intended room
This is particularly important when ordering tall headboards, winged headboards, wallboards, large bed bases and bespoke furniture.
If the delivery team determines that an item cannot be safely taken to the requested room due to restricted access, they may need to leave it in the nearest suitable and safe location.
If you're unsure whether a product will fit through your property, please contact us before ordering.
Made-to-Order & Bespoke Beds
Many of our beds and headboards are made to order, with options including different sizes, fabrics, colours, headboard styles, storage configurations and mattresses.
Bespoke products may also be manufactured specifically to your chosen measurements or specification.
Please carefully check your chosen size, dimensions, fabric, colour, headboard, storage and other options before completing your order.
Our Delivery Partners
Depending on your order, product size and location, your delivery may be completed by our own delivery team or one of our third-party delivery partners.
These may include Higher Jump Logistics, SGK, AIT, DX, Yodel, Royal Mail and independent specialist furniture couriers.
The delivery service used will depend on the type and size of your order and your delivery location.
Christmas Delivery Cut-Off
Our Christmas delivery cut-off is 1 December each year.
Orders placed on or before 1 December are scheduled for delivery before Christmas, subject to the product's stated lead time and circumstances outside our reasonable control.
Orders placed after 1 December may be delivered following our Christmas and New Year closure.
If you need your order before Christmas, we recommend ordering as early as possible.
Christmas & New Year Closure
My Child’s Room closes for our annual Christmas and New Year break from 22 December until 12 January.
Orders can still be placed through our website during this period, but working-day lead times do not include our Christmas closure.
Normal production, customer service and deliveries resume from 12 January.
Need Help With Your Delivery?
If you have a question about delivery, access, product dimensions or which delivery service is right for you, please contact our team before placing your order.
Telephone: 0113 418 0252
Email: mychildsroom@outlook.com
